Always pay through the app. Your money is held securely until you confirm you've collected the materials, and you're refunded in full if the handover doesn't happen.
Nobody from TRADE will ever ask you to pay by bank transfer, cash on the side, gift card or crypto. If a seller or buyer asks you to settle off-platform, stop and report them — you lose every protection the moment you do.
Check quantity, condition and dimensions while you're still on site. Only tap Confirm Receipt once you're happy — that releases the seller's funds straight away and can't be undone.
If the materials aren't as described, tap I didn't take this and you'll be refunded in full.
Collect in daylight where you can. Bring someone with you for large loads, and tell somebody else where you're going and when you expect to be back.
Meet in a public place or somewhere with other people present when that's practical. You're never obliged to go inside a property, and you can walk away at any point.
Only the seller's postcode area is shown before an order is paid — never share a full address, phone number or bank details in a listing.
Building materials are heavy and often sharp. Wear gloves, sturdy boots and eye protection, and use a second pair of hands rather than lifting alone.
Check your vehicle is rated for the load and strap it properly. Ask the seller about weight, access and whether there's help to load before you set off.
Every listing and every conversation has a Report action. Choose a reason — prohibited or unsafe item, misleading listing, offensive content, scam or fraud, harassment, or other — and our team reviews it.
You can also Block anyone from their profile or from a conversation. Blocking stops messages and offers in both directions and hides their listings from you. They aren't told. Manage blocks from your profile.
If you feel threatened or a crime has taken place, contact the police on 999 in an emergency or 101 otherwise, then report the user here so we can act on the account.